Shipping & Returns

Eligibility for Refunds

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• Refunds are available for United Kingdom customers only.

• Refunds are considered under the following circumstances:

  • The product received is damaged, defective, or incorrect.

  • The product does not match the description provided on our website.​

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                     Refund Request

Process

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• To initiate a refund, please contact our customer service team at contact@amayzas.com within 3 days of receiving your order. Provide your order number, a detailed description of the issue, and any supporting documentation (e.g., photos of the damaged product, video of the packaging received, etc.).

• Our team will review your request and respond within 5 business days (usually earlier) to confirm eligibility.

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            Refund Method and Timeline

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• Approved refunds will be issued back to the original payment method used during purchase.

• Please allow 5-10 business days for the refund to appear in your account, depending on your card issuer’s policies. In some cases, it may take longer and might reflect in the next billing cycle (e.g., for credit cards). If you have any concerns, feel free to reach out to our customer support team at contact@amayzas.com, and we’ll assist you promptly.

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              Non-Refundable Situations

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• Products that have been used, Damaged or are not in their original condition and packaging are not eligible for refunds.

• This policy applies to all purchases carried out on this website: www.amayzas.com

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